Chatbots are a service for both the customer and the company that uses them, they are powered by complex rules laid out by an expert and even artificial intelligence, that you can intermingle with via a chat interface.Read More If you want more leads, then you need a Chatbot!
1) Know Your Online Rankings. Conduct a thorough assessment of your online profiles to help you identify the strengths, weaknesses, and opportunities to improve. Take inventory on which review and rating sites your company is being talked about? How many customers and employees (ex-employees) have engaged these sites to voice their opinions? Look at the […]Read More 5 Tips to Maintain a Positive Online Reputation
Living in a society where everyone has a voice can both revolutionize and frustrate a company. When every single action your company takes can either be scrutinized or applauded, you need to take notice of what is really going on. For example, if we search for a Senior Living community in Denver, Colorado we get […]Read More Reputation Management: A Society of Voices
Why the changes in Google Star Ratings matter for Your Business Success? Reviews in general, including star ratings, are enormously important for a business to become successful. According to BrightLocal, “91% of consumers read online reviews before visiting a business and 84% of consumers trust online reviews as much as personal recommendations.” What does this […]Read More Changes in Google Star Ratings
Just a few negative reviews can make your business unattractive to potential customers and can take weeks, even months to recover. Most business owners are aware of the gravity of online reviews. Just a few words, written by complete strangers, can give your company’s online reputation a huge boost — or force it into a […]Read More Who’s Managing Your Online Reviews?
So, how Can you manage your online reputation? Online reputation management needs tactical thinking, strategy, and a well laid plan. Your plan must require keeping track of every online review. You must respond to every negative review and at least 80% of the positive ones. It involves intentionally and consistently cultivating positive reviews to overshadow […]Read More Who’s managing your online reputation
More people today rely on user ratings than they do on recommendations from friends and family. Think about this, when you visit a new city, do you ask your friends where a good place to eat is, or do you go on Google and search for a place? If you chose the latter, you are […]Read More Managing Online Reputation can be Frustrating!
There is an old saying, “If a customer is happy he will tell 3 people, if they are unhappy they will tell 15!” Those numbers, of course, are no longer even close to the truth, although in retrospect, they kind of are. With the modern age of the information highway (more like rocket way) people […]Read More Managing your reputation is paramount!