Reputation Management: A Society of Voices

Living in a society where everyone has a voice can both revolutionize and frustrate a company.  When every single action your company takes can either be scrutinized or applauded, you need to take notice of what is really going on.

For example, if we search for a Senior Living community in Denver, Colorado we get facilities with star ratings of 2.3 to 4.0 and that is just the first three.

From a customer’s perspective, would you even consider the first result?  Judging from just these three results, which one would you investigate more for your grandmothers living arrangement?

Diving even further into the search we find that one facility is actually advertising with a 3.7 star rating.  What this means is that the company that is in the #2 spot will receive more business for less money.  As a matter of fact, when you dip below a 4.0 star rating, you are losing up to 15% of your business, and sub 3.0 star rating is about a 57% deficit to your company’s wallet.

Now the good news!  MySocialRep was developed for this exact situation.  We know how to get you the proper reviews that your good company deserves.  With our unique system, we will not only help you get organic reviews from your customers, we will also help you evaluate processes that may need your attention.

Here is one of our oldest clients that have nearly 2900 reviews on Facebook and a 4.1 average Star Rating.  When we first started helping them they had less than 20 reviews and a 2.7 star rating.

November 20, 2017

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